 DIRECTV
Award Winner, On Jul. 20, 2002
— Our company a leading direct marketer
of satellite and digital consumer electronics for home and car,
has won one of the the highest recognition in its industry for
quality subscriber acquisition, customer experience, and overall
business performance.
DIRECTV, Inc., the nation's leading digital satellite television
service provider with more than 11 million customers, presented
Our company the #3 QCA Achievement Award at the DIRECTV®
Elite 2002 trip to The Big Island of Hawaii.
Our company is now number three in the country from a list of
over 12,000 independent DIRECTV® dealers. We want to thank
you our customer for helping make this possible
 "The customer is our boss"- that's what
it's all about! Learn why more satellite dish owners put their trust in Orbit
Communications. We are constantly growing and improving our facilities to serve our
customers better. Take a look at our professional service staff.
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Infrastructure |
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- 35 Full Time Programmers
- Network administrators
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Telecommunications &
Network |
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- 8 T-1s to Internet to three
different tier one backbone providers
- This insures redundancy
- T-1s connecting remote offices for voice
and data
- Telephone system with ACD, IVR and voice
mail
- 3 T-1s for voice traffic
connected to our call center that insures over 80+ concurrent phone
calls are processed at any one time.
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Infrastructure |
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- Over 50 servers with firewall protection
- Virus scanning of every packet insures
that no viruses get in or out of our network using the latest
hardware appliances.
- Load Balanced with 3 level redundancy
Secure site protection for web sites
- Servers with redundant power supplies
and disk storage technology
- Daily backups stored off-site
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Power |
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On top of 200 amp Generator. Orbit utilizes a multi array 16 KV 9
Hours APC
Symentra 1600 UPS System |
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Security
- Encryption of all customer transaction and
records
- Multi-level password protection
- Disaster recovery plan with off site
encrypted storage
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